Terms & Conditions

This Website is expected to help customers in seeking and gathering details about travel, and additionally in seeking and obtaining travel related products and services, and not for some other reason outside these.
This site is a type of marketplace, the commercial center is a stage that encourages web booking, buy of travel bundles and other travel related administrations and services offered by different outsider and third-party administration and service suppliers.
The expressions “we”, “us”, “our”, “Tiketi.com” administration and services suppliers on the marketplace are exclusively in charge of the services sold to any client. We serve as delegate between the clients and the administration suppliers. Our stage is the place the administration suppliers showcase their travel related bundles (settlement, occasion bundles, ticketing, and so forth.) and servciess, so as clients can patronise them through us. By making a booking through Tiketi.com you go into a lawfully compulsory concurrence with the accommodation supplier or provider at which you book.
We welcome any comment or complaint about a supplier, which you make through our website. We may act upon a complaint in our discretion, for the benefit of the body of our members.
Under 18 years? Sorry, but we deal only with people who are legally able to enter into a binding contract. Please ask someone over 18 to book your travel related good and service on your behalf. If you use our service, you do so in accordance with these terms. If you are unable to accept these terms, your only remedy is to leave our website and stop using the Tiketi.com website or app.

1. Modification of Terms

We may change this agreement in any way at any time. The version applicable to your contract is the version which is posted on our website at the time you book travel related good or service.

2. General User Duties

2.1. When you visit our website, you accept responsibility for any action done by any person using your name, account or password. You should take all necessary steps to ensure that the password is kept confidential and secure and should inform us immediately if you have any reason to believe that your password has become known to anyone else, or if the password is being, or is likely to be, used in an unauthorised manner.
2.2. You agree that you have provided accurate, up to date, and complete information about yourself. We are not responsible for any error made as a result of such information being inaccurate.
2.3. You agree to notify us of any changes in your information immediately it occurs. If you do not do so, we may terminate your account.

3. Information Regarding Reservation/Booking

3.1. Tiketi.com is not responsible for the fulfilment of your contract to book a travel related good or service.
3.2. Prices listed on our website by supplier are inclusive of any applicable sales tax.
3.3. Unless it is clear to the contrary, you may assume that every sale is made by a supplier in the course of his business.
3.4. Products may be offered for sale subject to any discount or promotion arranged between Tiketi.com and the supplier.
3.5. If, by mistake, we have under-priced an item, we will not be liable to supply that item to you at the stated price, provided that we notify you before we dispatch it to you.
3.6. Subject to discounts and promotions, products are offered for sale at a fixed price. VAT may be due and will be either included in the price or shown separately. If not shown, it will not be charged.
3.7. Neither we nor the supplier can be responsible for action by any governmental authority. We do not know and are not responsible for duties, taxes, delays or impounding of any item.
3.8. Any detail given by us in relation to exchange rates is approximate only and may vary from time to time.
3.9. To make future use of our website easier and faster for you, we will retain the personal information you give to us. We will not retain information relating to your payment or credit card. This financial information never comes into our control. The information is given into a page which is in reality a page of our payment service provider. For detailed about disclosure of personal information please see our privacy notice.

4. Transaction Confirmation

After each effective transaction through us, an affirmation email will be created and sent to the email of the client. On the off chance that the client does not get the affirmation inside of the stipulated time, client may check the “”junk”” or “”spam”” envelope to confirm it has not been sent to the wrong organizer and planner. In the event that still not discovered, then the client can contact the customer care for further help.
The aggregate value payable will be shown to the user before making payment to the supplier. Clients are thus educated that if there should be an occurrence of a booking solicitation is rejected by a supplier (i.e. not affirmed by the material supplier), the charges gathered by us for such bookings will be discounted and refuned to the user’s account.
When in doubt, we will transmit to the supplier the pertinent sum due once Tiketi.com gets affirmation of an effective booking from the relevant supplier. Aggregate cost might rather be gathered as part payments, according to supplier strategy.

5. Cancellation and refunds

By booking with a supplier, it implies you have acknowledged the ‘terms and condition’ of that supplier. The general ‘terms and condition’ is made plainly accessible on our site before booking. We prescribe each client read the cancellation approach completely before finishing their bookings.
All revision and cancellation of bookings might be according to the arrangement gave by the supplier and should be directed through us. You agree to pay any supplier required cancellation or change fees that you incur. If a supplier crosses out an affirmed booking made through us, we will repay and refund the aggregate cost paid by the user for such occupying to the relevant user inside of the stipulated time of time. After which, we will speak with the client about accessible option postings of services as offered by the suppliers.
If the User solicitation booking from one of the enrolled choices and the concerned supplier affirms the booking solicitation, for this situation the user consents to pay us the differential cost identifying with the affirmed occupying for the wanted service, as per the terms.

6. Payments

It will be your obligation and commitment as the client to guarantee the security of your credit/platinum card subtle elements, as we won’t be considered in charge of any unapproved use, burglary, misfortune or installments made to unapproved bank focuses, money focuses and staff’s deceitfully speaking to us. You further concur not to make any move against us on the off chance that any of these issues emerge.


The travel bookings done through us are liable to the visa necessities which are to be acquired by the individual explorer. We are not in charge of any issues that may emerge under this class and we are not subject to discount for the untraveled bookings because of any such reason.

8. Insurance

Unless we state generally, getting adequate protection scope is the commitment of the client and we won’t acknowledge any cases that may arise. As a portion of our administrations, protection might be according to the terms and states of the safeguarding organization. The user might contact the insurance agency straightforwardly for any cases or debate and we should not meddle all the while.

9. Fees

We don’t charge any expense for scanning and booking services on the marketplace, User can make free membership accounts on the marketplace. We might at our tact, present new administrations and alter some or the greater part of the current services offered on the marketplace.

Some banks and credit cards impose fees for international transactions. If you are making a booking with your credit card, your bank may convert the payment amount to your local currency and charge you a conversion fee. This means the amount listed on your credit or bank card statement may be in your local currency and therefore a different figure than the figure shown on the billing summary page for a reservation booked on the Website. If you have any questions about these fees or the exchange rate applied to your booking, please contact your bank.

10. Responsibility, User Contents, Forbidden Contents and Practices, Infringements

10.1. Each user is alone fully responsible for all grants of rights of use and content registered by him (e.g. data, text, photos, graphics and other materials). The user guarantees, that he owns all rights (including copyright, trademark, naming and labeling rights) for the uploaded content. In addition he is responsible that the content is free of third party rights and that the presentation of persons don’t violate any personal rights.
10.2. The user is obliged to use Tiketi.com’s services legally, and, whilst using them, not to retrieve or spread illegal content or infringe the rights of third parties (particularly commercial protection and competition rights).
10.3. It is particularly forbidden to spread content that endanger child safety or that are of a child-pornographic, extremist or racist nature, as well as viruses and chain letters.
10.4. Users may not use the service to harass, threaten, defame, bring in distress or cause other inconveniences to natural or juridical persons or groups.
10.5. Using the Tiketi.com service to carry out malpractices, e.g. intervening in the security measures of a foreign network, host of account (cracking, hacking, denial or service attacks), is likewise forbidden.
10.6. The user is obliged to inform Tiketi.com of any unlawful usage of the service by third parties immediately. If the user gives a third party access to the service intentionally or unintentionally, knowingly or unknowingly, they accept full responsibility for all online activities of this person, control of access and the use and misuse of all kinds by these persons. The user is personally liable for any misuse that occurs and all incidental costs incurred by the unauthorized use.
10.7. Tiketi.com is exempted by the user from any claims by third parties due to unauthorized use of the services.
10.8. Tiketi.com reserves the right to caution the user after infringements against these general terms of use and/or to temporarily or permanently disable his user account in order ensure that he observes his obligations. The user will be notified of any caution or disabled account in written form. The contractual relationship may also be terminated in exceptional circumstances.

11. Interruption to our Service

11.1. We give no warranty that our service will be satisfactory to you.
11.2. We will do all we can to maintain access to our website, but it may be necessary for us to suspend all or part of our service for repairs, maintenance or other reason. We may do so without telling you first.
11.3. You acknowledge that our service may also be interrupted for reasons beyond our control.
11.4. You agree that we are not liable to you for any loss whether foreseeable or not, arising as a result of interruption to our Service.

12. Disclaimers

12.1. The law differs from one country to another. This paragraph applies so far as the applicable law allows.
12.2. To a degree we act just as a booking specialists and facilitator of services for the benefit of outsider or third-party service suppliers. It should not have any risk at all for the break of any part of the game plan between the service supplier and the user as respects the measures and rendering of administrations and services by the service supplier. By no means should we be considered in charge of the nature of services rendered by the service supplier.
12.3. Despite the fact that we try endeavors to guarantee that the portrayal and content in the terms of service on every page of the website is exact, we don’t notwithstanding, assume liability for changes that happened because of human or information section mistakes or for any misfortune or harms endured by any user because of any data entered in blunder.
12.4. We are not the service supplier and can’t thus control the distributed depictions or representations based upon the data gave by the service suppliers. We just go about as a facilitator of services and should not be held at risk for any progressions, lacks, question, and matters related discounts of the tolls, charges paid to service providers or matters identified with the services being given by service providers.
12.5. All discounts to user by virtue of cancellation of tickets/administrations or generally might be made subject to the receipt of such discounts by us from the individual service provider including the airlines.
12.6. By offering travel related services to specific destinations, we don’t promise that go to such destinations is without danger, and should not be subject for harms or misfortunes that may come about because of go to such destinations.
12.7. Our website includes content posted by suppliers and other third parties. We are not responsible for any such posting. If you come across any content which offends against this document, please contact us via the “contact us” page on our website. Find out more about Tiketi.com privacy and cookie policy as well as other regulations that apply to our website.
12.8. You are advised that content may include technical inaccuracies or typographical errors. We would be grateful if you bring to our immediate attention, any that you find.
12.9. Our website contains links to other Internet websites. We have neither power nor control over any such website. You acknowledge and agree that we shall not be liable in any way for the content of any such linked website, nor for any loss or damage arising from your use of any such website.
12.10. We claim no expert knowledge in any subject. We disclaim any obligation or liability to you arising directly or indirectly from information you take from our website.
12.11. We shall not be liable to you for any loss or expense which is:
indirect or consequential loss; or economic loss or other loss of turnover, profits, business or goodwill even if such loss was reasonably foreseeable or we knew you might incur it.
12.12. You agree that in any circumstances when we may become liable to you, the limit of our liability is the amount you have paid the supplier for a product.
12.13. We and the supplier can take any action that may reasonably be required from time to time, to protect his interests and ours in connection with a beach or possible breach of the regulations.
12.14. This paragraph (and any other paragraph which excludes or restricts our liability) applies to our directors, officers, employees, subcontractors, agents and affiliated companies as well as to us.
12.15. Tiketi.com does not, by offering travel related services to particular destinations, represent or warrant that travel to such destinations is without risk, and shall not be liable for damages or losses that may result from travel to such destinations.

13. Indemnity

You agree to indemnify us against any loss, damage or liability, suffered by us at any time and arising out of:
13.1. any act, neglect or default of yours in connection with this agreement or your use of the services;
13.2. your breach of this agreement;
13.3. your failure to comply with any law;
13.4. a contractual claim arising from your use of the services.

14. Miscellaneous matters

14.1. If any term or provision of this agreement is at any time held by any jurisdiction to be void, invalid or unenforceable, then it shall be treated as changed or reduced, only to the extent minimally necessary to bring it within the laws of that jurisdiction and to prevent it from being void and it shall be binding in that changed or reduced form. subject to that, each provision shall be interpreted as severable and shall not in any way affect any other of these terms.
14.2. The validity, construction and performance of this agreement shall be governed by the laws of the Federal Republic of Germany.
14.3. The rights and obligations of the parties set out in this agreement shall pass to any permitted successor in title.
14.4. No failure or delay by any party to exercise any right, power or remedy will operate as a waiver of it nor indicate any intention to reduce that or any other right in the future.
14.5. In the event of a dispute between the parties to this agreement, then they undertake to attempt to settle the dispute by engaging in good faith with the other in a process of mediation before commencing arbitration or litigation.
14.6. This agreement does not give any right to any third party.
14.7. Neither party shall be liable for any breach of its obligations resulting from causes beyond its reasonable control including strikes of its own employees.
14.8. In the event of any conflict between any term of this agreement and the provisions of the articles of a limited company or any comparable document intended to regulate any other corporate or collective body, then the terms of this agreement shall prevail.