FAQ & Help

Prices listed on our website by suppliers are inclusive of any applicable sales tax.

No, the airfare is not included.

No, booking online on Tiketi.com is at no charge, the same as over the counter.

This can be performed at the respective bus firm office.

In case of loss or no verification message received kindly contact our customer care on WhatsApp for help.

Tickets are printed from the bus station office after presentation of the verification SMS.

Kindly check if the seats number captured in the ticket SMS matches the tickets paid for.

Each customer is permitted to book tickets for a highest of up to five seats.

If an M-pesa pop up does not emerge on your phone a text message follows soon with the details on how to make payments through paybill. Further, for the M-Pesa pop up to emerge a client should update their M-Pesa menu.

It will take less than four minutes to make payments. If a customer takes longer than four minutes, they will have to begin the booking once again to get another valid account number to be capable to make payments.

For booking, we begin with the departure town then place down. There are many pages showing the towns.

eat arrangements depends on the bus firm but far left and far right are window seats.

Tiketi.com helps you find the best bus for you. Match buses, prices, times on 100s of routes anytime, anywhere, easily.

You do not need to register, but it is excellent if you do because you are capable to view your purchased tickets and make booking quicker.

Tiketi.com is a free service. You will get the right same price on Tiketi.com as you will get directly with the bus operators. On Tiketi.com you obtain the same prices and you can match across bus operators anytime, anywhere, easily.

Tiketi.com will send your ticket to your email or SMS.

We accept dozens of payment techniques across Africa including credit cards, debit cards, and mobile Money.

Ticket cancellation is based on the discretion and privacy of bus operators. Please check the process set by the bus operator.

Hundred percent refund will be offered if the bus ride is missed due to error by Tiketi.com. If a missed bus ride is by the reason other than directly matched to Tiketi.com, no refund will be offered.

Kindly check if the seats number captured in the ticket SMS matches the tickets paid for.

Kindly check if the seats number captured in the ticket SMS matches the tickets paid for.

Once you have picked a service, or where applicable, or seat have accepted our terms and conditions of use, you will be needed to pay the indicated fare. You must pay this fare to book your service or seat successfully. The company will not any complaints about tickets where you place a booking for a ticket but neglect or fail to pay the fare necessary to complete the booking process. The company may change its own discretion from time to time, without informing you revise the fares it changes for the service or ticket. You agree and acknowledge that where a request for the payment of the fare is denied or returned for whatever reason, by your financial institutions or is unpaid by you for any reason, then you are legally responsible for any costs, including banking charges and fees, linked with the fare. Tiketi.com may changes its own discretion from time to time, offer several payment gateways to permit you pay the fare necessary to book your ticket or access the services we provide. Tiketi.com will send you SMS ticket verification or an email after you have successfully paid for the ticket. In some cases, you may make payment via your favorred payment gateway e.g. Safaricom MPesa services, but due to technical issues, the payment gateway that you have used fails to send payment instructions to Tiketi.com. You should forever contact Tiketi.com in case you have paid for ticket, received email verification or SMS from the payment gateway but you have not received ticket verification from the company. Please contact Tiketi.com via email support@tiketi.com or telephone number, if you have not got your SMS or email ticket verification after successful payment

We will not refund you for any tickets lost, or journey you miss. It is your liability alone to make sure your ticket is safe and secure and that you make to the terminus in time for your journey. You may contact your transport provider to replace ticket details, cancel ticket or request for any alteration. Tiketi.com is not liable for any alterations that you have made after buying the ticket from Tiketi.com platform. We will refund you within 14 working days, after contacting the company, if it turns out the seat you booked was already allocated to another passenger at the time you reserved it. We will not pay any penalty or interest over and above the fare were fund.

Absolutely. We use the latest in secure socket layer (SSL) encryption technology to make sure your credit card information is secure. Your credit card information is encrypted during transmission. We will not retain information relating to your payment or credit card. This financial information never comes into our control. The information is given into a page which is in reality a page of our payment service provider. Your credit card information is only used to complete the requested transaction and is not subsequently stored.

We don't charge any expense for scanning and booking services on the Marketplace. User can make free membership accounts on the Marketplace.

Yes, you can update your personal information at any time. You have to be logged in and then you can click on the menu item "My Profile". Afterwards you can update your information by filling in the forms.

After the login, you have to choose the menu item "My Profile". On the second half of the page, you can change your email when you fill in the fields "Email Address", as well as you can change your password when you fill in the fields "Password".

Please choose the menu item "Login" on the front page" and click on "Forgot Password". Please fill in your email address. You will receive a verification mail to your e-mail address.

We set a high value on privacy. We will not transfer any of your personal information to third parties. Consequently, it is only you who can view your personal information that you have submitted. You are committed to keep your password confidential, hence to avoid an unauthorized access by a third party. If you do not keep your password and your username in confidence, a third party can easily change, copy, or delete your personal information. If you believe your password has been compromised, we recommend that you immediately change your password and inform us. Your account is non-transferable. We have the right to disable your account, if there is suspicion of misuse of an account or a password.

We aim to provide you with details and information about the best deals at the lowest cost. Hence, in case you find that the information we provide is not accurate, you can always get in touch with us on our contact page. We will surely resolve the issue and maintain the accuracy.